Note: This article applies to the LT400 V2, LT450, LT500 & LT500D V2 sold in European stores only.
Recently, we've received a lot of feedbacks that many of our clients can't access the internet with their Cudy routers, despite their SIM cards being functional and their APN settings being accurate.
Here is a method we have discovered that could help with the issue.
Step 1: Update the router to the lastest firmware version.
If the firmware is already the latest version. You can skip this step. If not, Please download and unzip the official firmware.
Open a web browser and go to http://cudy.net or http://192.168.10.1, Then log in. For details, please refer to How to log into the web interface of Cudy Router?
Upgrade the firmware in Advanced Settings->Firmware.
How to upgrade the firmware of Cudy Router?
Step 2: To download and upgrade the module firmware, please contact support@cudy.com to obtain the upgrade firmware. At the same time, download the Diagnosis bin file in Diagnostic Tools->Diagnosis->GO->Download and send the file to the support.
Step 3: Enter the address below in the address bar. Upgrade the firmware as video shows.
http://cudy.net/cgi-bin/luci/admin/network/gcom/upgrade
Step 4: When the update is complete, it will return to the System Status. Go back to the hide Firmware Upgrade page and check if it's successful.
If the problem persists, go to Diagnostic Tools->Diagnosis->GO->Download and send the bin file to support@cudy.com.
16 comments
I am also experiencing the “DNS is abnormal” issue. Can you send me a fix for it?
@Keith,
Dear Customer,
Thank you for contacting Cudy support team. Our technical support has sent you the solutions via email. Please check.
“Finding that my LT500 Download speed has dropped between 6.15 – 7.7Mbps where my Phone having the same SIM is hitting 128Mbps and they are next to each other. tried to update the firmware but cant seem to bump the number.
Firmware Version: 2.1.1-20240419-090237
Hardware: LT500 V2.0"
@Edoardo,
Dear Customer,
Thank you for contacting Cudy support team. Our technical support has sent you the solutions via email. Please check.
“My LT400 V2 router has suddenly stopped working without being bumped or turned off. Diagnosis returns me “4G has obtained the IP address but cannot access the Internet” and “DNS is abnormal”. I have tried resetting it, firmware upgrade and contacting you via email but no results. It never gave me any problems before but now it is unusable.”
Finding that my LT500 Download speed has dropped between 6.15 – 7.7Mbps where my Phone having the same SIM is hitting 128Mbps and they are next to each other. tried to update the firmware but cant seem to bump the number.
Firmware Version: 2.1.1-20240419-090237
Hardware: LT500 V2.0
My LT400 V2 router has suddenly stopped working without being bumped or turned off. Diagnosis returns me “4G has obtained the IP address but cannot access the Internet” and “DNS is abnormal”. I have tried resetting it, firmware upgrade and contacting you via email but no results. It never gave me any problems before but now it is unusable.