Only Cudy routers that have been upgraded to a firmware version that supports Cudy APP management can be managed using the APP.
Therefore, it is very likely that your Cudy router has not been upgraded to a firmware version that supports APP management.
You can download the Cudy APP by scanning the QR code below.
Please download the latest firmware version to upgrade.
Model: Cudy's wireless products will gradually release new firmware to support APP management. The following table lists some product models that already support APP. Other models may have been released. Please go to the download center to check the new firmware.
| WR1300 V2 & V3 |
| M3000 |
| M1300 |
| M1200 |
| WR3000 |
| WR1200 |
| WR1500 |
| M1800 |
| X6 |
| WR1300E V2 |
| LT700E |
| LT15E |
Note: The firmware version of all the Cudy routers with 2.x.x will support Cudy APP management.
Please click here to feedback if you have any questions or advice when using Cudy APP.
35 comments
@Dear Lou, Ang, John,
Thank you for your feedback. We have fixed it yesterday. Please try again.
Hello. I have an AX3000 router with cloud management support. Over the past week, I’ve been unable to connect to it through the app. After loading, the app displays an “unknown error.” I’ve tried all possible troubleshooting steps, but nothing has resolved the issue.
Same problem as already mentioned. Android app can not connect via cloud. Error message “unknown error”. Please fix it.
Hello. I have AX3000 that supports cloud. The last week I find that I can’t connect via cloud with the app. It shows ‘unknown error’ after it loads. I do a factory reset and reinstall the app but nothing worked.
@Dear ABDULLAH,
WR2100 doesn’t support Cudy APP management function.
“Cudy WR2100
I DIDN’T USE CUDY APPS”