תוכנית התמיכה של אפליקציית Cudy

Apps Login Hocche na

@Dear David,
Our technical support has contacted you via email. Please check.
“Monthly traffic / data statistics do not work on the cudy app even if activated to monitor usage statistics. Traffic just remains on 0B.
Please fix this bug.”

@Sevgili Aleyna,
Cudy ürününüzün modeli nedir? Cihazın altındaki etiketten modeli kontrol edebilirsiniz.
Sorun ne tür bir sorun?

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@Dear Granwill Van Rooy,
What is the PIN for?
In addition, What is the model of your Cudy product? You can check the model on the label at the bottom of the device.

“I want to change the pin butt its not working”

@Dear TRIVINO Johnathan,
I need some more information to fix this issue.
1. What is the model and firmware version of your router? You can check the model and firmware version on the web management page of the router. The firmware must be 2.X.X to support Cudy APP management. If the firmware is 1.X.X, please update the firmware first.
2. Can you login to the web page of your router on the same phone? You can try to change a phone and try again.
3. How do you connect your router to the previous device (such as Modem or ONT)? Via WAN or LAN port? If LAN, please change to WAN port and try again.

“Can’t connect to my wifi”