תוכנית התמיכה של אפליקציית Cudy

Do not work my router app

@Dear Attiene,
I need some more information to fix this issue.
1. What is the model and firmware version of your router? You can check the model and firmware version on the web management page of the router. The firmware must be 2.X.X to support Cudy APP management. If the firmware is 1.X.X, please update the firmware first.
2. Can you login to the web page of your router on the same phone? You can try to change a phone and try again.
3. How do you connect your router to the previous device (such as Modem or ONT)? Via WAN or LAN port? If LAN, please change to WAN port and try again.

“I can’t find my device”

I can’t find my device

@Dear Milt,
What are the model and firmware version of all your products?
How many devices do you have? Generally. The Cudy APP support 50 devices if the firmware version are all at least 2.4.×.

“Hi is there a possibility in the future to manage all my products from the cloud platform;”

Hi is there a possibility in the future to manage all my products from the cloud platform;