Viimasel ajal oleme saanud palju tagasisidet, et paljud meie kliendid ei saa oma Cudy ruuteriga internetti, kuigi nende SIM-kaart on töökorras ja APN-i seaded on õiged.
Sealt leiame meetodi, mis võib probleemi lahendada.
Samm 1: Uuendage ruuter uusima püsivara versiooniga.
Kui püsivara on juba uusim versioon. Võite selle sammu vahele jätta. Kui mitte, siis laadige alla ja pakendage ametlik püsivara.
Avatage veebilehitseja ja minge aadressile http://cudy.net või http://192.168.10.1, seejärel logige sisse. Üksikasjalikumat teavet leiate Kuidas Cudy Routeri veebiliidesesse sisse logida?
Updateerige püsivara jaotises täiustatud seaded->Firmware.
Kuidas Cudy ruuteri püsivara uuendada?
Samm 2: Mooduli püsivara allalaadimiseks ja uuendamiseks võtke ühendust support@cudy.com, et saada uuendus firmware. Samal ajal laadige alla diagnoosi bin-fail Diagnostic Tools->Diagnoos->GO->Download ja saatke fail tugiteenusele.
Samm 3: Sisestage aadressiribale alltoodud aadress. Uuendage püsivara, nagu video näitab.
http://cudy.net/cgi-bin/luci/admin/network/gcom/upgrade
Samm 4: Kui uuendamine on lõpetatud, naaseb see süsteemi olekusse. Minge tagasi lehele firmavara uuendamise peitmine ja kontrollige, kas see on õnnestunud.
Kui probleem püsib, minge jaotisele Diagnostic Tools->Diagnosis->GO->Laadige bin-fail alla ja saatke see aadressile support@cudy.com.
22 comments
@Kenneth,
Dear Customer,
Thank you for contacting Cudy support team.
Our technical support has contacted you via email. Please check.
“I am also experiencing the “DNS is abnormal” issue. Can you send me a fix for it?”
I am also experiencing the “DNS is abnormal” issue. Can you send me a fix for it?
@Keith,
Dear Customer,
Thank you for contacting Cudy support team. Our technical support has sent you the solutions via email. Please check.
“Finding that my LT500 Download speed has dropped between 6.15 – 7.7Mbps where my Phone having the same SIM is hitting 128Mbps and they are next to each other. tried to update the firmware but cant seem to bump the number.
Firmware Version: 2.1.1-20240419-090237
Hardware: LT500 V2.0"
@Edoardo,
Dear Customer,
Thank you for contacting Cudy support team. Our technical support has sent you the solutions via email. Please check.
“My LT400 V2 router has suddenly stopped working without being bumped or turned off. Diagnosis returns me “4G has obtained the IP address but cannot access the Internet” and “DNS is abnormal”. I have tried resetting it, firmware upgrade and contacting you via email but no results. It never gave me any problems before but now it is unusable.”
Finding that my LT500 Download speed has dropped between 6.15 – 7.7Mbps where my Phone having the same SIM is hitting 128Mbps and they are next to each other. tried to update the firmware but cant seem to bump the number.
Firmware Version: 2.1.1-20240419-090237
Hardware: LT500 V2.0