Note: This article applies to the LT400 V2, LT450, LT500 & LT500D V2 sold in European stores only.
Recently, we've received a lot of feedbacks that many of our clients can't access the internet with their Cudy routers, despite their SIM cards being functional and their APN settings being accurate.
Here is a method we have discovered that could help with the issue.
Step 1: Update the router to the lastest firmware version.
If the firmware is already the latest version. You can skip this step. If not, Please download and unzip the official firmware.
Open a web browser and go to http://cudy.net or http://192.168.10.1, Then log in. For details, please refer to How to log into the web interface of Cudy Router?
Upgrade the firmware in Advanced Settings->Firmware.
How to upgrade the firmware of Cudy Router?
Step 2: To download and upgrade the module firmware, please contact support@cudy.com to obtain the upgrade firmware. At the same time, download the Diagnosis bin file in Diagnostic Tools->Diagnosis->GO->Download and send the file to the support.
Step 3: Enter the address below in the address bar. Upgrade the firmware as video shows.
http://cudy.net/cgi-bin/luci/admin/network/gcom/upgrade
Step 4: When the update is complete, it will return to the System Status. Go back to the hide Firmware Upgrade page and check if it's successful.
If the problem persists, go to Diagnostic Tools->Diagnosis->GO->Download and send the bin file to support@cudy.com.
4 comments
@DIDIER,
Chers clients,
Merci d’avoir contacté l’équipe de support cudy.
Notre support technique vous a envoyé le firmware par e – mail. Veuillez vérifier.
“Bonjour, j’ai un modèle de routeur LT450, je ne trouve aucun firmware sur le site officiel. J’ai trouvé le LT450 v2, mais je suppose qu’il n’est pas compatible avec ma version.Matériel LT450 EU V1.0
Pourriez-vous m’aider.la 5G est invisible.Seule la 4G est visible.
Version du firmware
1.14.26-20220801-150554”
Bonjour, j’ai un modèle de routeur LT450, je ne trouve aucun firmware sur le site officiel. J’ai trouvé le LT450 v2, mais je suppose qu’il n’est pas compatible avec ma version.Matériel LT450 EU V1.0
Pourriez-vous m’aider.la 5G est invisible.Seule la 4G est visible.
Version du firmware
1.14.26-20220801-150554
@Stefano D’Amico
Dear Customer,
Thank you for contacting Cudy support team.
Our technical support has sent you the solutions via email. Please check.
“Hi, I have a router model LT450, I’m not able to find any firmware in the official site. I found the LT450 v2, but I suppose that is not compatible with my version.
Could you help me with it, I’m trying to use it as a VPN client but as soon as it is connected to the vpn server, the internet connection is not working.”
Hi, I have a router model LT450, I’m not able to find any firmware in the official site. I found the LT450 v2, but I suppose that is not compatible with my version.
Could you help me with it, I’m trying to use it as a VPN client but as soon as it is connected to the vpn server, the internet connection is not working.