Cudy App Support Plan

Plano de suporte do aplicativo Cudy

Esta lista foi atualizada em 19 de junho de 2024

Modelos lançados: Veja aqui 

Após clicar na lista de modelos, você pode filtrar as variantes "Cudy App" e "Cudy App Local" na opção de filtro "Avançado". Os modelos com "Cudy App" oferecem métodos de gerenciamento local e remoto. Os modelos com "Cudy App Local" suportam o método de gerenciamento local, o que significa que o usuário pode controlar o dispositivo enquanto estiver conectado a ele.

Em breve em junho:

  • Extensores de alcance: RE1200 Outdoor*
  • 4G/5G: LT15V, LT700V

Certifique-se de que o firmware do seu dispositivo esteja atualizado antes de usar o recurso de controle de aplicativos. Aqui estão algumas perguntas frequentes sobre como atualizar seu firmware.

Convidamos você a compartilhar seus pensamentos e conselhos comentando abaixo deste artigo.

Saiba mais sobre o aplicativo Cudy

Sobre Cudy

Fundada em 2018 e sediada em Shenzhen, a Cudy é uma empresa altamente competitiva e voltada para a tecnologia, atuando em P&D e fabricação de produtos sem fio e de rede. Seu portfólio de produtos abrange roteadores Wi-Fi Mesh, roteadores OpenWRT, repetidores, roteadores CPE 4/5G, PoE, switches e dispositivos IoT para residências inteligentes.

Contato de RP: pr@cudy.com
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Cudy@Facebook
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277 comentários

Hello Cudy Support Team,

I’m using the Cudy WR1200 router. I can not change my password or manage my router. I’ve upgraded, but it’s slow and loses connection now and again.

Kindly assist, TIA.
Best regards,
Betty

Betty mothotsi

@Dear Shamim,
Our technical support has sent you the firmware via email. Please check.

“Hello Cudy Support Team,

I’m using the Cudy WR1200 router. After updating to the firmware version 2.4.21, I noticed that the 5GHz WiFi signal and speed have become much weaker than before. The 2.4GHz network is working fine, but the 5GHz range and performance have dropped significantly.

Please provide me with the previous firmware version 2.3.13 so that I can downgrade and restore the good 5GHz performance.

Thank you for your help and support.
Best regards,
Shamim Reza"

Support

Hello Cudy Support Team,

I’m using the Cudy WR1200 router. After updating to the firmware version 2.4.21, I noticed that the 5GHz WiFi signal and speed have become much weaker than before. The 2.4GHz network is working fine, but the 5GHz range and performance have dropped significantly.

Please provide me with the previous firmware version 2.3.13 so that I can downgrade and restore the good 5GHz performance.

Thank you for your help and support.
Best regards,
Shamim Reza

Shamim Reza

@Dear Sixolile,
I need some more information to fix this issue.
1. What is the model and firmware version of your router? You can check them on the web page of the router.
2. How do you connect the router to the previous device? via LAN or WAN port?
3. Can you login the web page on the same phone when can’t use the Cudy APP?

“I can’t find my route name the if I search and if I connect it can’t be added on my candy app”

Support

Hello Cudy Support,

I am using a Cudy WR1200 router. I recently updated the firmware to version 2.4.21, but since then, my 5GHz Wi-Fi speed has become slower than before.

I would like to revert to the previous firmware version (2.3.13). Could you please provide me with the official download link for that version?

Here are my router details:

Model: Cudy WR1200

Current firmware: 2.4.21

Previous firmware: 2.3.13 (needed)

Thank you very much for your help.

Best regards,
[Your Name]
[Optional: Your Country – Bangladesh]

Shamim Reza

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