תוכנית התמיכה של אפליקציית Cudy

@Dear Silvia,
I need some more information to fix this issue.
1. What is the model and firmware version of your router? You can check the model and firmware version on the web management page of the router.
2. Can you login to the web page of your router on the same phone?
3. How do you connect your router to the previous device (such as Modem or ONT)? Via WAN or LAN port? If LAN, please change to WAN port and try again

“I can’t access this app. It doesn’t show the details they it’s supposed to show. I can’t see how many people is on my wifi and it doesn’t show any settings.”

@Dear Elsie,
You can reset the router to factory default by long pressing the reset button for about 3 seconds. You can release the reset button when the LED flashes.

“Want to reset my router password”

I can’t access this app. It doesn’t show the details they it’s supposed to show. I can’t see how many people is on my wifi and it doesn’t show any settings.

Want to reset my router password

@Dear Terry,
Sorry, we don’t have such a product now. We will provide your feedback to the product department for evaluation.

“Hello, do have a sim router with a usb port as I have thousands of films on a hard drive..
Say 4+ lan ports and a usb 3 port (so I can plug in my hard drive”