Cudy App Support Plan

Cudy App Support Plan

This list is updated on June 19 2024

Released Models: See here 

After clicking into the model list, you may filter the variants of "Cudy App" and "Cudy App Local" in the filter option "Advanced". Models with "Cudy App" offer both local and remote management methods. Models with "Cudy App Local" support local management method, which mean user can control the device while connected to it.

Coming Soon in June:

  • Range Extenders: RE1200 Outdoor*
  • 4G/5G: LT15V, LT700V

Please ensure your device's firmware is up-to-date before using the App control feature. Here is a FAQ of how to upgrade your firmware.

We welcome you to share your thoughts and advice by commeting below this article.

Learn more about the Cudy App

About Cudy

Founded in 2018 and headquartered in Shenzhen, Cudy is a highly competitive tech-driven company in the R&D and manufacturing of wireless and networking products. The product portfolio covers Wi-Fi Mesh Routers, OpenWRT Routers, Repeaters, 4/5G CPE Routers, PoE, Switches, and Smart Home IoT Devices.

PR contact: pr@cudy.com
Cudy@LinkedIn
Cudy@Facebook
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486 comments

@Dear ismail,
Why do you can’t open your Cudy ID? You can register one with your email address.

“I can’t open my cudy ID, now how do I manage my Lt400 WiFi?”

support

@Dear Imran wifi 5G, I need some more information to fix this issue.
1. What is the model of your Cudy product? You can check the model on the label at the bottom of the device.
2. What is the problem like? Would you please record a video to show me the problem. I will check.
3. How do you connect the device?
4. What have you set on the device?

“Please your help me”

support

@Dear Pankoj
I need some more information to fix this issue.
1. What is the model and firmware version of your router? You can check the model and firmware version on the web management page of the router. The firmware must be 2.X.X to support Cudy APP management. If the firmware is 1.X.X, please update the firmware first.
2. Can you login to the web page of your router on the same phone? You can try to change a phone and try again.
3. How do you connect your router to the previous device (such as Modem or ONT)? Via WAN or LAN port? If LAN, please change to WAN port and try again.
4. In addition, you can try to change a phone and try again.

“Here is no device found”

support

@Dear Pankoj,
I need some more information to fix this issue.
1. What is the model and firmware version of your router? You can check the model and firmware version on the web management page of the router. The firmware must be 2.X.X to support Cudy APP management. If the firmware is 1.X.X, please update the firmware first.
2. Can you login to the web page of your router on the same phone? You can try to change a phone and try again.
3. How do you connect your router to the previous device (such as Modem or ONT)? Via WAN or LAN port? If LAN, please change to WAN port and try again.
4. In addition, you can try to change a phone and try again.

“Here is no device found”

support

@Уважаемая Малика,
Мне нужна дополнительная информация, чтобы устранить эту проблему.
1. Какая модель и версия прошивки у вашего роутера? Вы можете проверить модель и версию прошивки на веб-странице управления роутером. Для поддержки управления через приложение Cudy версия прошивки должна быть 2.X.X. Если версия прошивки 1.X.X, пожалуйста, сначала обновите прошивку.
2. Можете ли вы войти на веб-страницу роутера с того же телефона? Попробуйте использовать другой телефон и повторите попытку.
3. Как вы подключаете роутер к предыдущему устройству (например, модему или ONT)? Через порт WAN или LAN? Если через LAN, переключитесь на порт WAN и попробуйте ещё раз.
4. Кроме того, попробуйте использовать другой телефон и повторите попытку.

“Не находит ролтер , все сделала но не работает”

support

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