Cudy App Support Plan

Cudy App Support Plan

This list is updated on June 19 2024

Released Models: See here 

After clicking into the model list, you may filter the variants of "Cudy App" and "Cudy App Local" in the filter option "Advanced". Models with "Cudy App" offer both local and remote management methods. Models with "Cudy App Local" support local management method, which mean user can control the device while connected to it.

Coming Soon in June:

  • Range Extenders: RE1200 Outdoor*
  • 4G/5G: LT15V, LT700V

Please ensure your device's firmware is up-to-date before using the App control feature. Here is a FAQ of how to upgrade your firmware.

We welcome you to share your thoughts and advice by commeting below this article.

Learn more about the Cudy App

About Cudy

Founded in 2018 and headquartered in Shenzhen, Cudy is a highly competitive tech-driven company in the R&D and manufacturing of wireless and networking products. The product portfolio covers Wi-Fi Mesh Routers, OpenWRT Routers, Repeaters, 4/5G CPE Routers, PoE, Switches, and Smart Home IoT Devices.

PR contact: pr@cudy.com
Cudy@LinkedIn
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274 comments

@Dear Silvia,
I need some more information to fix this issue.
1. What is the model and firmware version of your router? You can check the model and firmware version on the web management page of the router.
2. Can you login to the web page of your router on the same phone?
3. How do you connect your router to the previous device (such as Modem or ONT)? Via WAN or LAN port? If LAN, please change to WAN port and try again

“I can’t access this app. It doesn’t show the details they it’s supposed to show. I can’t see how many people is on my wifi and it doesn’t show any settings.”

Support

@Dear Elsie,
You can reset the router to factory default by long pressing the reset button for about 3 seconds. You can release the reset button when the LED flashes.

“Want to reset my router password”

Support

I can’t access this app. It doesn’t show the details they it’s supposed to show. I can’t see how many people is on my wifi and it doesn’t show any settings.

Silvia Farao

Want to reset my router password

Elsie

@Dear Terry,
Sorry, we don’t have such a product now. We will provide your feedback to the product department for evaluation.

“Hello, do have a sim router with a usb port as I have thousands of films on a hard drive..
Say 4+ lan ports and a usb 3 port (so I can plug in my hard drive”

Support

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