At times you may fail to access your router’s built-in management page, cudy.net. This failure could result in an error page, or even getting no response at all, i.e., a blank screen. Please follow the steps below.
1. Check that the router has been powered on and started normally.
You can use the power adapter included in the package. If you don't use that power adapter, please use a power adapter with the same voltage as the one marked on the label of your router. The current must be at least the rated current marked on the label.
After powering on, wait for about 1 minute for the device to start up. At this time, you can use a mobile phone or other terminal to try to search for the SSID marked on the router label.
2. Check to confirm that the terminal is connected to the router.
Wireless connection: Please use your mobile phone, tablet or computer to search for the default Wi-Fi SSID of the router: Cudy-XXXX and Cudy-XXXX-5G, and enter the Wi-Fi password to connect. The SSID and Password are printed on the label of router.
Network cable connection: Please connect the computer to the LAN port of the router through a network cable. The LED of the LAN port you connect will be light on if there is one.
Note: If you are using a mobile phone or tablet, turn off mobile data or VPN, if applicable.
3. Check the TCP/IP Settings of the terminals.
If using a computer, ensure its network TCP/IP settings are configured to obtain an IPv4 address automatically. Windows Example:
If you have configured your PC’s wireless network adapter with a custom IP address and DNS settings. You should switch back to obtaining them automatically.
- Press Windows+R to open the Run box. Then, type ncpa.cpl and select OK.
- Right-click the Wired or Wi-Fi adapter and select Properties.
- Under the Networking tab, double-click Internet Protocol Version 4 (TCP/IPv4) Properties.
- Select the radio buttons next to Obtain an IP address automatically and Obtain DNS server address automatically.
4.Verify that the router’s management address is correctly entered in the web browser.
You can use either http://cudy.net/ or http://192.168.10.1 to log in to the web interface of your Cudy router for initial setup. Please type and check carefully.
5. Try changing the access terminal or web browser.
- If you can't open the login page of the router on a phone, please try another terminal, such as a laptop, pad etc.
- You also can try other web browsers on the terminal. We suggest the Chrome or Edge.
6. Try to use Cudy APP.
Most of our Cudy routers can be managed by the Cudy APP. Please install Cudy APP and try to setup the router via APP. You can download Cudy APP in Google Play and Apple APP Store. Please check the details of the APP on the website.
https://www.cudy.com/cudy_app
7. Please check and shutdown the WEB proxy and VPN on the terminal. Then try again.
8. Please try to reset the router to factory default by long pressing the reset button for about 3 seconds. You can release the reset button when the LED flashes. Then try again after the router restarts.
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@SUPPORT
I’ve tried a few different power sources (including quick charger of my phone) as well as different USB cables – no joy. The router came without a power adapter – it’s the orange TR1200 – the travel one.
@Dear Daniel,
The router can not be powered up according to your description. Please try to change a charger (such as the charger of your phone) to power on the router and check if if the problem is related to the router or just the power supply adaper?
If the problem is related to the router. Please contact the seller to request a replacement. If the problem is related to the power supply adaper. Please also contact the seller to request a warranty. But you can use it first. Then you can buy a new power adapter and request a part refund.
“Hi,
I bought a brand new TR1200. after connecting to power source I wasn’t able to find it in available wi-fi connections neither on my laptop nor a smartphone (I also installed the app). I tried disconnecting and re-connecting power. nothing changed. I tried holding the reset button – the red LED at the front never blinked. It does light up and stays solid red all the time. next I connected the router using network cable to my laptop. I can’t access the web interface neither typing the cudy.net nor the IP address. I followed all the steps from the tutorial basically and no success. the ethernet connection on the laptop shows as ‘unidentified’. when I ran diagnose of the ethernet connection it shows “Ethernet” doesn’t have a valid IP configuration. – and I did follow all the steps including No. 3. Is there anything else I could do or should I return the router?”
The router won’t work even after payment has been made and also the network was off before the actual date that payment has to be made,I wouldn’t recommend this because your customer service contact is not responding or picking our calls. I am not happy with your service at all and it’s been off for days.. BAD SERVICE
Hi,
I bought a brand new TR1200. after connecting to power source I wasn’t able to find it in available wi-fi connections neither on my laptop nor a smartphone (I also installed the app). I tried disconnecting and re-connecting power. nothing changed. I tried holding the reset button – the red LED at the front never blinked. It does light up and stays solid red all the time. next I connected the router using network cable to my laptop. I can’t access the web interface neither typing the cudy.net nor the IP address. I followed all the steps from the tutorial basically and no success. the ethernet connection on the laptop shows as ‘unidentified’. when I ran diagnose of the ethernet connection it shows “Ethernet” doesn’t have a valid IP configuration. – and I did follow all the steps including No. 3. Is there anything else I could do or should I return the router?
@Dear Kagiso,
The password is the administrator password for login to the web management page of the router. If you forget it, you can try to reset the router to factory default by long pressing the reset button for about 3 seconds. You can release the reset button when the LED flashes. You must create a new password when first login to the web page of the router.
“I am unable to login to the cudy.net website using “admin” as password or the password at the back of the router. I get the error message “invalid password”. I want to check how many devices are connected to the router.”